Should you require any technical assistance with your Calrec product then we have a dedicated team of professionals on hand to ensure you receive prompt attention to your requirements.

At our Hebden Bridge base Stephen Brant heads up the Customer Support Department, but with a highly trained team stationed around the world through our distributor network, you are never far away from a professional solution.Technical support is provided by highly trained engineers with experience in a variety of broadcast environments.

In addition to technical support, Calrec can also:

  • Arrange repairs
  • Supply replacement or loan units whilst repairs are being carried out
  • Commission site visits / carry out servicing
  • Arrange maintenance training courses
  • Supply replacement components
  • Supply documentation
  • Provide a comprehensive spares service

For Technical Assistance

If you are based outside of the UK, please contact your local dealer. Alternatively contact the Customer Support Team.

Address: Nutclough Mill
Hebden Bridge
West Yorkshire
HX7 8EZ
Tel: +44 (0) 1422 842 159
Fax: +44 (0) 1422 845 244
Email: [email protected]

When calling, faxing or e-mailing, please have the following information to hand:

  • Your name, location and a contact number
  • The model and/or serial number of the unit you are enquiring about
  • Your problem or need

Customer support deal with all technical after sales issues, for example:

Arrange Repairs*
Supply of replacement or loan units while repairs are being carried out
Service / commissioning visits
Operational training courses
Maintenance training courses
Supply of replacement components
Supply of documentation
Technical advice by telephone, fax or email

* if you need to return goods to Calrec, for whatever reason, please contact the Company beforehand in order that you can receive advice on the best method of returning the goods and that a repair order reference number can be issued.

Ensuring high standards of service is a priority & if you have any comments on the level of service, product quality or documentation offered you by Calrec, the Customer Support Team will be pleased to receive your comments & will do their best to help. Calrec welcomes customer feedback.