# VistaLink PRO Troubleshooting

Failure to Register Client with Server

- Ensure there is a valid Ethernet path connecting the Remote Client to the Server PC.
- Ensure that the Client configuration specifies the correct Server hostname / IP address.
- Ensure the Server application is running.
- Ensure there is an available client license on the Server for the type of Client being used.

Client Will Not Close / Settings Not Retained

- If the software is running on a Windows 2000/XP operating system the logged on user will need full file access to the VistaLinkPro sub directories for proper operation.

- As VistaLink PRO writes to configuration files upon shutdown, the user will need sufficient rights to do so in order to retain user settings.

Cannot Log Into VistaLink PRO

- VistaLINK PRO is installed with a default user account of “administrator” with no password.
- If the system has been previously configured contact the System Administrator for the appropriate account and password to use for logon.

Cannot Discover Frames or Products

- Ensure the 7700FC Frame Controllers have been correctly configured for the Ethernet network.

- Ensure there is a valid Ethernet connection between computers running VistaLINK PRO and the 7700FR-C frames to be monitored.

- Ensure the “Auto Discovery” options have been configured properly.

- If the frames you are attempting to discover are beyond a router or gateway the broadcast discovery packets will not reach the frames. In this case manually add the hardware to VistaLink PRO (once added hardware references will be stored for future discoveries.)

Cannot Change Product Configurations

- Ensure you have logged into VistaLINK™ PRO with a user account that has configuration abilities.

- If the module has a Local/Remote mode (jumper/DIP switch) ensure it is set to the "Remote" mode.