Technical Support Contacts
System Snapshot
A system snapshot is the state of a system at a particular point in time.

You can generate a system snapshot by clicking on the link below. Various logs, property files and a lot of run-time information will be gathered into a compressed archive file, such as cpu-eth3-snapshot-[ipaddress]-[timestamp]-[upid].tgz. This file will be available for download to your computer.

This file can be useful for debugging and diagnosing issues.

Click to generate and download a System Snapshot 

Logging
The real-time logging level can be changed by clicking the link below.

The logs can be retrieved by performing a System Snapshot or viewed directly from the configuration page. 

Click to configure logging level 

For Advanced Users Only
The link below is for advanced troubleshooting only. Use only if you are prompted to do so by an employee of Grass Valley.

For Advanced Users Only