So, you need to add the loudness-logger-1.0.3-RC-1.jar located here: ftp://ftpsupport:9u54cvdn@ftp.miranda.com/DENSITE_PURPLE_PRODUCTS_FIRMWARES/Firmware_Not_Installing/ For iControl appserver version 5 and above: /usr/local/iControl/lib/plugins Using WinSCP. You will need to restart iControl Navigator to get it to recognize the new jar. And on iControl v6: C:\Users\\AppData\Roaming\JWrapper-iControlSolo\JWrapper-iControlSolo-00026642864-complete\bundles Restart iControl Solo after copying the new jar. This fix is for EAP, AMX, ADX and any other non-installable new firmware!