Upgrading Device Software

DashBoard enables you to upload software updates to multiple devices available in the Tree View. You can select any number of similar devices to upgrade (upload software files to) and monitor the upgrade progress. This section summarizes the upload software process. The process may differ for your specific device. Refer to your device user manual for information on upgrading the software before proceeding.

Upgrading Device Software

To upload software to a device:

1.Contact your Ross Technical Support representative for the latest software version for your device.

2.Display the Device tab of the device you wish to upload software to.

3.In the Device tab, click Upload to display the Select File Upload menu of the Upload Software Wizard.

4.Select a file to upload as follows:

Click Browse... to navigate to the *.bin upload file you wish to upload. DashBoard automatically selects the last directory that you loaded a file from.

Select a file to upload.

Select Open to return to the Select File Upload menu.

The Select File Upload dialog box now displays the path to the selected file, and information on the selected file such as name, type, load size, and creation date. A warning is displayed in the Warnings field when software conflicts occur, such as the selected file will downgrade the selected device.

5.Click Next > to display the Select Destination menu.

6.Select the device(s) you wish to upload the selected software file to as follows:

Note that only the device you selected in is selected.

If you wish to include other devices, select the desired devices from the Select drop-down list using one of the following options:

Select All — This option selects all the similar devices. The selected software file will be uploaded to all devices on the network.

Select Without Warnings — This option selects only those devices that do not include a conflict with the selected software file.

Select Without Warnings (include downgrades) — This option uploads the software to similar devices that do not have any conflicts, but will include those devices that will be downgraded if the selected software file is uploaded to them.

Select None — This option clears all the check boxes in the Device field.

Click Select.

The Device field, located below the Select drop-down list, displays information such as the device name and slot information, frame it is installed in, the current software version, and any applicable error messages are displayed.

You can also select the devices to upgrade by selecting or clearing the corresponding check boxes in the Device field.

If the Hide invalid destinations check box is selected, the menu only displays similar devices for the selected software file. For example, if you are attempting to upload a software file for a UDC-8625, only UDC-8625 cards will be displayed. If the check box is cleared, all devices currently installed on the network are displayed but are grayed out.

7.Click Finish. The Uploading to Selected Devices menu displays and the upload process begins. A progress bar displays in the Uploading to Selected Devices menu for each device you selected in 6

Clicking button_UpldCncl.jpg during an upload can leave the device in an invalid state.

8.Monitor the upgrade process bar(s) displayed in the Uploading to Selected Devices menu while the software is upgraded to your device. You can also display the Uploading to Selected Devices menus as a new tab in DashBoard, allowing you to work in other DashBoard areas during the upload, by selecting the Run in Background.

9.When the upload is complete, click OK to close the Uploading to Selected Devices menu.

Troubleshooting the Software Upload Process

Use the following information if the software upload process has failed:

If the “Selected file does not exist” or “Selected file is not a valid upload file” error conditions are displayed in the Upload Failed dialog box, select OK from the dialog box and re-start the upload process and select the correct file.

If a “No response from device” condition is encountered, the upload failed while in progress due to loss of power or communications. Verify that the device is powered on and that you have communication to the openGear frame. You must then restart the upload process.