You can view your installation history, activities in DashBoard, and error logs using the DashBoard Installation Details dialog box available from the About DashBoard dialog box.
DashBoard Installation Details Overview
This section briefly explains the components of the DashBoard Installation Details dialog box should you need to view it for troubleshooting purposes or as directed by Ross Video Technical Support.
The DashBoard Installation Details dialog box includes the following tabs:
•Installed Software tab — This tab displays the currently installed DashBoard features, plug-ins, and application details. Details such as software version and ID are also provided.
•Installation History tab — This tab displays information on the current and any previous configurations of DashBoard installed on your computer. Details such as the date of installation and applications installed are also provided. From this dialog, you can also Revert to any previously installed software using the Revert button.
•Plug-ins tab — This tab displays the ID, name, provider, and version of the currently installed plug-ins, or add-on programs, for DashBoard.
•Configuration tab — This tab displays information such as platform details, system properties, and user preferences that can be used for troubleshooting.
To view the installation details for your DashBoard client:
1.Launch DashBoard by double-clicking its icon on your desktop.
2.From the main DashBoard toolbar, select Help > About DashBoard > Installation Details. The DashBoard Installation Details dialog box opens.
3.To view details on the currently installed software features and options for your DashBoard application:
•Select the Installed Software tab.
•From the provided list, select the required software feature.
•Click Properties.
4.To view details on your DashBoard installation history:
•Select the Installation History tab.
•Select the required configuration from the Previous configurations: list.
•The Configuration contents pane updates to include a list of the features and options.
5.To view details on the installed plug-ins for your DashBoard application:
•Select the Plug-ins tab.
•Select the required plug-in from the provided list.
•Click Legal Info to display the plug-in licensing agreement.
•Click Show Signing Info to display a new pane that includes the signing date and the signing certificate for the selected plug-in. Click Hide Signing Info to close the pane.
•Click Columns to configure how information is displayed in the Plug-ins tab.
Viewing Error Logs
If you are troubleshooting problems in DashBoard, Ross Technical Support may request that you view the error logs for your local DashBoard application.
To view the error log for your DashBoard application:
1.From the main DashBoard toolbar, select Help > About DashBoard > Installation Details. The DashBoard Installation Details dialog box opens.
2.Select the Configuration tab.
3.Click View Error Log to display the error log in the selected application.